Shipping & Delivery Time
Learn more about our shipping and delivery policy.
How long does local delivery take? What about international order shipping?
Local delivery typically takes 2-5 business days, while international order
shipping usually takes approximately 14 business days. These timeframes may vary
depending on the geographical location, shipping method, distance to the
destination country/region, and customs clearance processes.
When will my order be shipped?
We typically arrange shipment within 1-2 business days after order
confirmation. In special circumstances, such as during promotional periods or
for certain customized products, shipment times may be delayed. Once your order
is shipped, we will send you a confirmation email with logistics tracking
information so that you can track the status of your order at any time.
Are customs fees included in the order?
Customs fees are generally not included in the total order amount. Buyers are
typically responsible for customs fees, such as duties, import taxes, or other
related charges. Please consult local customs or relevant authorities to
determine the specific fee regulations.
Product Usage Instructions
How do I use your products?
Each product comes with detailed usage instructions. You can find the
instructions inside the packaging box or download an electronic version from our
website. If you have any further questions, feel free to contact our customer
service team. They will be happy to assist you.
Customer Service Availability
What are your customer service hours?
Our customer service team is available 24 hours a day, 7 days a week. You can
reach out to them through the online chat feature provided on our website or by
sending an email. We strive to provide timely assistance to all inquiries.
Still could't find what you're looking for
If you do not find the answer to your question in our FAQ,you can send us a message by filling out the form below.