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After Sales

Statement

The BOYA International After-Sales Service Policy only applies to BOYA terminal products purchased for personal use and not for resale. "BOYA" is a registered trademark of Shenzhen Jiayz Photo Industrial., Ltd. In the following content, "Jiayz" and "BOYA" refer to our company.

 

1.Warranty Period and Scope


1.1 After-sales coverage: all products within the BOYA brand.


1.2 Warranty period: 2 years for the main unit, excluding accessories and components provided with the product.


1.3 The supplement for warranty period: The warranty period for accessories and components is as follows. Items such as logo stickers, user manuals, warranty cards, and certificates of conformity are not covered under after-sales and warranty support.

Main Unit
Name Warranty Period Remarks
Microphones(all products) 2 years for main unit Including wired microphones, wireless microphones, desktop microphone, full duplex headset,etc.
Intercoms(all products)
Mixers(all products)
Headphones(all products)
Recorders(all products)
Sound Card

 

Accessories and Components
Name Warranty Period Remarks
Hot Shoe Adapter 1 year When sold separately as a main product or as an accessory, the warranty period is the same as on the left column.
Lithium Battery Built-in lithium battery: 1 year
Detachable lithium battery: 6 months
Holder and Boom Arm(all products) 6 months
Audio Cable(all products) 6 months
Cold Shoe Adapter(all products) 3 months
Shock Absorber Mount(all products) 3 months
Battery Compartment(all products) 3 months
Fur Windshield and Foam 1 months
Windscreen(all products)    

 

No Specific Contents Remarks 
1 Products that exceed the warranty period  
2 Inability to provide a formal purchase invoice or a valid warranty certificate and the 90 days from the product’s manufacturing date exceeds the warranty period  
3 The serial number on the product is altered or mismatched with the warranty certificate  
4 Damage caused by improper use, maintenance, storage, or other non-product-related factors(such as water ingress, humidity, drops, pulling, squeezing, and other external factors, or damage caused by the use of over-voltage, over-current, and non-standard accessories)is not covered under warranty  
5 Repair, modification, refit, or disassembly by unauthorized service personnel  
6 Damage caused by using pirated software and getting infected by viruses  
7 Damage caused by force majeure (earthquake, lightning, fire, flood, mudslide, typhoon and other natural disasters)  
8 Any failures or damage caused by factors unrelated to the product’s inherent design, technology, manufacturing, or quality defects are not covered under the warranty  
9 Improper storage: Prolonged exposure to high temperatures, high humidity, high pressure, or strong electromagnetic fields, as well as leaving powered devices uncharged for extended periods, which causes rapid aging and damage to product’s speakers, microphones, and batteries  
10 Product failure caused by accessories over manufacturer approval  
11 Not include the cases where after-sales service cannot be provided due to special reasons as announced, notified, etc  

 

1.4  The free product warranty service does not cover the following situations:


1.5  Accepted proof of warranty: Paper and electronic invoice, as well as valid proof of purchase and payment. The warranty period for the product commences from the purchase date. If you cannot provide valid proof of purchase, the warranty period will default to 90 days from the product’s manufacturing date.

 

2.Return and Exchange Service

2.1 All BOYA products purchased through BOYA authorized stores, online stores, or authorized resellers, that meet one of the following conditions, are eligible for return or exchange through the purchase platform, store, or authorized reseller.

Type of Return and Exchange After-Sales Period Specific Contents
Return Within 7 calendar days of receipt of delivery The product is found to be seriously inconsistent with the original product description in one or more important aspects;
The product was found to have  a manufacturing defect not caused by human damage before being put to use.
For returns or exchanges due to personal reasons (dislike, wrong purchase, not meeting expectations, etc.), the product and packaging must be in the same state as when it was sold, with all accessories and certificates complete, and will not affect the second sale.
Exchange Within 15 calendar days of receipt of delivery The product presents product malfunction (identified as a product quality problem by after-sales personnel)

 

2.2 If there are other policies implemented locally, they shall be implemented by the local policies.

 

3.Out-Of-Warranty Paid Repair

3.1 If your product is out of warranty or the issue is not covered by BOYA's return or exchange policy, you will be responsible for all shipping, parts, and diagnostic fees related to the repair service.


3.2 This warranty does not cover:

  • For devices that are out of warranty and no longer in production, BOYA may be unable to offer repair services due to the unavailability of spare parts. In such cases, no paid repair service will be available.

 

  • Any unauthorized modifications or alterations made to your device will void the warranty. BOYA is not responsible for any damages or issues caused by modifications not performed by authorized service providers.

 

  • For devices that have reached a state of severe aging or show extensive wear and tear, BOYA is unable to provide repair services.

 

4.How to Seek After-Sales Services?

If your device experiences performance or functionality issues, BOYA offers after-sales service. You can request support through official channels. BOYA’s after-sales support team will attempt to diagnose and resolve your problem through phone, email, or remote assistance. BOYA may guide you to download and install specific software updates or provide on-site technical support. If you need further diagnostics, you can contact our after-sales support center through the following channels:

Types of After-Sales Service Channels Working time
Official Online Support Live chat support Beijing Time
AM 9:00-12:00 
PM 1:30-6:30(except for holidays)
Official Customer Support WhatsApp:+86 18929355053
Official Support Email support@BOYA.com

 

5.Supplementary Information

5.1 Due to product variations in different countries, return, exchange, and warranty services during the warranty period may differ.


5.2 BOYA’ s after-sales service does not provide any download services, including but not limited to audio, video, software, and firmware downloads. We also do not offer upgrades beyond those explicitly promised by the BOYA after-sales support team. During the free warranty period, any defective parts replaced by BOYA remain BOYA’ s property, and we reserve the right to dispose of them.


5.3 BOYA shall not be liable for any incidental or consequential damages, including but not limited to loss of anticipated benefits or profits, loss of privacy, or damages to recordings and conversations, arising from the use or inability to use the product, or for any interruption of business or loss or corruption of data. Please be aware that repairs may result in the loss of data stored on the device. We recommend backing up your data before submitting your device for service. BOYA is not liable for any data loss or indirect damages that may occur.


5.4 Any additional promises made by the seller beyond the BOYA warranty or terms should be documented in writing while purchasing BOYA products. BOYA is not liable for any such additional commitments.


5.5 To avoid delays in repair and for the convenience of the customer, the BOYA after-sales service team may offer a replacement for products within the warranty at its discretion. Any replacements made within the warranty period(limited to two exchanges) will be treated as repairs, and the warranty period will not be extended for the replacement product.


5.6 If your product is eligible for return under our after-sales service policy and you choose to return it instead of opting for repair or replacement, please take the defective device, all parts, and the fault confirmation(repair service slip) issued by BOYA's after-sales service to the reseller. The reseller will refund the full purchase price(based on the formal invoice or proof of purchase). Paid services will be available for returns outside the service scope.


5.7 If the product is returned to BOYA's official service or service is delayed due to incorrect customer information, the customer must contact BOYA's official after-sales service and update their information within one week from the date the product is received by the courier. If the product remains unclaimed or the information is not updated within one month, BOYA will no longer be responsible for storing the product.


5.8 This after-sales policy is effective as of December 5, 2024. It applies to regions outside of China(including Hong Kong, Macao and Taiwan). If the local laws in the customer’s country stipulate otherwise, those laws will apply. The final interpretation of this policy is reserved by BOYA, and BOYA reserves the right to change the terms of this policy at any time without prior notice, subject to applicable laws and regulations.

Payment
We accept all major credit and debit cards: Visa, MasterCard, American Express. We also accept the payment forms of Paypal, Bank Transfer and Apple Pay (only available for payment with iPhone and iPad).
 

Note

  • When you pay by credit or debit card, we will receive a temporary authorization to charge your card once the payment process is completed. The actual charge will be made either when we ship your order or when the temporary authorization expires (6 days), whichever occurs first.
  • Different payment methods cannot be combined, and only one bank card can be used per order.
  • PayPal is accepted on orders under $10,000. Due to system limitations, we are unable to offer PayPal on items that are out of stock, and we are unable to facilitate exchanges for items purchased using PayPal. To exchange an item purchased using PayPal, simply return the original item to us, and we will issue your refund. You may then purchase the replacement item via a new order.
  • For your protection, orders undergo BOYA's verification process. You may be required to confirm that you are the cardholder or that the order details are legitimate. BOYA reserves the right to cancel an order if the order or payment information cannot be verified. In such cases, a refund will be issued using the original payment method.
  • If you encounter any issues with your payment, please contact our online customer support at https://www.boyamic.com/support or email support@boyamic.com.

 

F&Q

  1. Will I incur any additional fees when purchasing BOYA products?
This depends on your chosen payment method. If you use an international bank card, the purchase price may vary due to exchange rate fluctuations. Additionally, your bank or credit card provider may impose foreign transaction fees. Please contact your bank or card issuer for details on these fees. Any extra charges will not appear on your online order, and BOYA is not responsible for any additional fees incurred when using international bank cards.
 
  1. What should I do if my payment is declined?
If your payment is declined, you will need to place a new order. Unfortunately, we cannot restore an order once payment has been declined. To help ensure your new order goes through successfully, please check the following:
  • Verify your order information (e.g., phone number, email address) before submitting your order. If shipping to a business address, ensure your name is included.
  • Double-check your card details to ensure all information is correct (e.g., expiry date and billing address).
  • Confirm you have entered the card security code correctly (the three-digit number on the back of your card).
  • Contact your card issuer to determine if they declined the payment, as the reasons are not disclosed to us.
  • If all the above information is correct, try using another card or a different payment method.

 

  1. Can I pay for my order after it has been delivered?
Customers from Germany, the United Kingdom, Finland, Austria, and the Netherlands can use Klarna to pay after delivery.
 
  1. How long does it take for refunds to be processed?
Refunds will be processed using the same method you used for the original payment. The refund process typically takes about 7-14 business days, depending on your bank or credit card issuer.
 
  1. Why “Default Personal Payment Profile?” when the payment is going?
The first time you place an order at the BOYA Online Store using a credit or debit card, you will need to enter your card information. To avoid re-entering this information for future purchases, you can create a Personal Payment Profile by selecting the “Save information for Personal Payment Profile” option. You can create multiple profiles and set one as the Default Personal Payment Profile.
 
  1. Is my Personal Payment Profile secure?
Yes. We prioritize the security of online transactions. BOYA takes all necessary measures to protect your credit card and other confidential personal information. BOYA does not share this information with any outside organizations.
Tariff & Tax
To the fullest extent permitted by applicable law, you are responsible for any sales, use, value-added, or other governmental taxes, fees, or duties (collectively, "Taxes") due with respect to your purchase and use of Products and Services. BOYA collects Taxes if we determine we have a duty to collect Taxes based on the type of Product or Service purchased, date of shipment, and the shipping address.
Logistics & Shipping

Shipping

Free shipping on orders over $149. Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product. Once an order is placed, please allow 1-2 business days to receive your order confirmation via email. The order confirmation will include your order summary and the order confirmation number. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time.
 
BOYA assumes no responsibility for delayed or rejected orders due to the following reasons:
  • Remote Region Deliveries: Shipping times may be extended by 1-2 days for deliveries to remote areas.
  • Consignee Actions: Delays or delivery failures caused by the recipient’s actions, such as changing the address after shipment, providing an incorrect or unknown address, submitting incorrect contact information, or refusing to accept the package.
  • Force Majeure Events: Delays due to unforeseen, unavoidable, or insurmountable circumstances, including but not limited to: national or regional transportation system disruptions (e.g., weather-related issues), communication system failures, government actions, postal policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and similar events.
  • Prohibited Items: Delays caused by items restricted from air transport due to aviation security regulations, such as contraband, mobile phones, electronic products, and fragile items.
  • Regulatory Issues: Shipments that are confiscated or disposed of due to violations of transportation regulations.
  • Holidays and Weekends: Deliveries that cannot be made during weekends, national holidays, or festivals.

 

Logistics Tracking

After your order is shipped, you will receive an email with the tracking number. You can click the link to visit the official website and track your package's status.
 
Inspection and Signing
Since BOYA products are typically valuable, please inspect the package upon delivery. If it appears damaged or deformed, do not sign for the delivery or open the package. Instead, contact BOYA Support immediately.
 
Once you (or someone on your behalf) sign for the package, BOYA will consider this as acceptance of the package, quantity, and product. To safeguard your rights, it is strongly recommended to record a complete unboxing video and verify the items against the packing list. If any items are missing or damaged, please contact BOYA Support within 24 hours of receipt so the issue can be promptly addressed.
 

FAQ

  1. How do I track my order status if I don’t have a BOYA account?
When your order is confirmed, the system will automatically create a BOYA account for you. The user ID will be the email you used to place the order. You can reset the password by clicking the link below and logging in to your BOYA account to track your order.
 
  1. After I place an order, how do I change my order before shipment?
The country, product quantity, category, and color cannot be changed once an order is placed. If you need to change these details, please cancel the order and place a new one.
Due to different tax rates in various states / provinces and cities, we do not allow customers to change the city, state / province, or ZIP code after the order is placed if the payment is made via credit card or bank transfer. If the order is paid via PayPal, no changes can be made since the payment service provider verifies shipping address information before approving the payment.
 
  1. How do I cancel my order if it has not yet shipped?
If your order has not been shipped, you can log in to your BOYA account and cancel your order under "My Orders" on the BOYA Store. If your order has already been shipped, you cannot cancel it. Please contact the customer service team to apply for a return (https://www.boyamic.com/support).
 
  1. Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are due to the consignee. Shipment charges for returned products due to order cancellation or package rejection after the goods have been shipped will be at the consignee’s expense and deducted from the refund. Shipment charges for returns without reason will also be at the customer’s expense and deducted from the refund.
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